"New Zealand Wool Rug Yarn for Knitting and Weaving"
"This is Rug Yarn, some of it is soft and some is rough."
This is true. Now. It did not when I placed my order, which means they added it AFTER the claim was filed, and are now falsifying that information on my reports. I did not think to take screenshots though of the website before they added. But, thanks to a friend reminding me, Google's cached versions of the website gave me the versions I needed.
This is before they added that information, from Google's cache on January 14th.
http://webcache.googleusercontent.com/search?q=cache:-w9hjZonlfIJ:www.discontinuedbrandnameyarn.com/shop/index.php%3Fmain_page%3Dindex%26cPath%3D2528_2529+&cd=3&hl=en&ct=clnk&gl=us&client=firefox-a
And this is after, the current version of the website.
It's not my "turn" to respond or submit anything for my PayPal and BBB claims, but hopefully I can do so once more to submit these before the claims are closed.
Before this, I thought DBNY were just ignorant douchebags who didn't know how to handle unhappy customers. Now I know they are lying con artists who will do anything to keep from having to admit they were wrong.
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